Política de reembolso

Our Commitment:

Rest assured, if you encounter any issue with your order, our support team will be happy to assist you and work toward a satisfactory resolution.

We are committed to providing you with an excellent shopping experience as your satisfaction and trust are at the heart of everything we do.

 

Damages And Issues:

Please inspect your order upon delivery and contact us immediately at support@pawsbotique.com if the item is damaged, defective, incorrect, or not received. We will evaluate the issue and work to resolve it as quickly as possible.

 

Refund Policy:

We offer a 30-day refund policy, meaning you have 30 days after receiving your item to request a refund. 

As part of our commitment to sustainability, we do not require returns. 

Returns contribute to environmental impact, as each return carries a measurable carbon footprint. Instead, eligible full refunds are issued without requiring the item to be sent back. 

 

Refund Eligibility:

To be eligible for a refund, your request must meet one of the following conditions: 

  • The item arrived damaged or defective.

  • You received the wrong item.

  • You did not receive the item. 

  • The item differs significantly from its description.

 

Non-Refundable Items:

We do not offer refunds in the following cases: 

  • Change of mind after purchase  

  • Sale items  

  • Gift cards  

We reserve the right to deny refund requests that do not meet the conditions outlined in this policy or in cases of suspected misuse or abuse. 

 

Refund Request Procedures:

To initiate a refund request, please contact us at support@pawsbotique.com and include: 

  • A brief description of the issue.

  • The reason for the refund request.

  • Clear photos or videos of the item. 

  • Receipt or proof of purchase.

 

Refund Process:

Once your request is reviewed, we will notify you of the approval or rejection. 

If approved: 

  • A full refund will be issued to your original payment method within 10 business days.

  • You can keep the item.

If rejected: 

  • We will still do our best to explore alternative solutions with you where possible.  

 

Expected Refund Processing Time:

Please note that your bank or credit card provider may take additional time (up to 5 business days) to process the refund. 

If more than 15 business days have passed since approval and no refund received, please contact us at support@pawsbotique.com.